Refund policy

SOOTHIN MOODZ CRYSTALS – RETURNS & REFUND POLICY At Soothin Moodz Crystals, we take great pride in providing beautiful, quality crystals and products that are carefully selected, packed and sent with love. We want every customer to be happy with their purchase and shop with confidence. Change of Mind Please choose your items carefully, as we do not offer refunds, returns or exchanges for change of mind. This includes circumstances where a customer decides they no longer want an item or has made an incorrect selection. Natural Crystal Characteristics Crystals are beautiful natural creations of the earth. Each piece is unique and may contain natural inclusions, lines, crevices, colour variations and internal fractures. These natural characteristics are part of what makes each crystal special and are not necessarily considered faults. We make every effort to accurately photograph and describe our products, including any noticeable damage or imperfections. Faulty or Damaged Products If your item arrives damaged, faulty or significantly different from its description, please contact us as soon as possible. We may request photographs of the item and packaging to help assess the issue. Where a product does not meet the consumer guarantees under Australian Consumer Law, customers are entitled to the applicable remedy, which may include a repair, replacement or refund. Nothing in this policy excludes or limits your rights under Australian Consumer Law. Shipping and Delivery All orders are carefully packaged to help ensure your beautiful purchases arrive safely. Once your order has been dispatched, tracking information will be provided where available. If your parcel is lost or arrives damaged during delivery, please contact Soothin Moodz Crystals so we can investigate the issue and arrange an appropriate resolution. Optional shipping insurance may provide additional protection but does not replace your rights under Australian Consumer Law. How to Contact Us If you experience an issue with your purchase, please contact us with your order number, a description of the problem and photographs where relevant. We are always happy to assist and work towards a fair resolution. Soothin Moodz Crystals www.soothinmoodz.com.au Thank you for supporting our small family-owned Australian business.